24 Hour 7 day Help Desk Call Logging

All our clients are provided with a username and password to log support calls to our online help desk. This system records the time/date of the call, how long the call sits in the queue before response, what the response was, how long the job took, and exactly what was done.

The detail from the help desk is imported into our Accounting system and is used for invoicing. Clients can update Job details, add data, see how progress is going, and print out various reports. These reports include things like total time on site for any defined period, number of jobs, chargeable or contract hours etc.

In effect it provides an audit trail for all of our work, and we use it for data to verify that our contracts are economical.

24 Hour 7 day Help Desk Call Logging

icons_01 All our clients are provided with a username and password to log support calls to our online help desk. This system records the time/date of the call, how long the call sits in the queue before response, what the response was, how long the job took, and exactly what was done.

System / Network Design & Implement.

icons_04 Based on an understanding of your needs, we can design and implement robust IT solutions that take into account issues such as access, load, security, fail safe redundancy, support and the latest technologies.

Desktop Support

icons_07 We provide on-site desktop support to our clients. We focus minimizing the number of calls by ensuring appropriate equipment is installed, ensuring equipment is installed correctly first time, and by on-going analysis of the call patterns that highlights area's that can be improved.

Project Management

icons_10 We manage IT projects of all sizes.

Defining your IT needs

icons_02 Determining exactly what you want from your computer system is often difficult and time-consuming. New and evolving technologies / standards offer both risks and opportunities.

System / Network Audits

icons_05 Not sure whether your current systems are performing as well as they should? Are the procedures put in place to minimize risk (e.g. virus detection, backups, security) still providing the protection as originally envisioned?

Remote Office Support

icons_08 We provide on-site desktop support to our clients. We focus minimizing the number of calls by ensuring appropriate equipment is installed, ensuring equipment is installed correctly first time, and by on-going analysis of the call patterns that highlights area's that can be improved.

Website Design | Hosting

icons_11 We can provide website design, website development, website support, and hosting for any system. This includes basic sites (like this one) up to full ecommerce sites with comprehensive back-end applications, databases, and system integration.

System & Network Support

icons_03 We pride ourselves on our ability to install, integrate and maintain a wide variety of system platforms and components. We are Microsoft Certified Solution Providers (MCSP), and Novell Business Partners.

Support Options and Contracts

icons_06 Casual Support - Call us when you need help, and we

Proactive Maintenance

icons_09 Regular preventative maintenance reduces the likelihood of a problem occurring at the worst possible moment. We can schedule remote and on-site system health checks of your key systems, at intervals appropriate to your business needs.

Internet Applications

icons_12 We can provide advice, development, customisation, support, and hosting for off-the-shelf or purpose built internet applications.

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24 Hour 7 day Help Desk Call Logging