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24 Hour 7 day Help Desk Call Logging
All our clients are provided with a username and password to log support calls to our online help desk. This system records the time/date of the call, how long the call sits in the queue before response, what the response was, how long the job took, and exactly what was done. The detail from the help desk is imported into our Accounting system and is used for invoicing. Clients can update Job details, add data, see how progress is going, and print out various reports. These reports include things like total time on site for any defined period, number of jobs, chargeable or contract hours etc. In effect it provides an audit trail for all of our work, and we use it for data to verify that our contracts are economical. Defining your IT needs. Determining exactly what you want from your computer system is often difficult and time-consuming. New and evolving technologies / standards offer both risks and opportunities. Your IT objectives must be a good fit with your business objectives. Your system must be cost effective and be able to grow with your business. Practical solutions are required. We can assess your current computing set-up and work with you to determine your future IT objectives which will help identify key areas that can be improved. System & Network Support. We pride ourselves on our ability to install, integrate and maintain a wide variety of system platforms and components. We are Microsoft Certified Solution Providers (MCSP), and Novell Business Partners. Some of the major area's we have experience in include: Microsoft range of products, both Back and Front Office. Microsoft Severs (Including SBS), Exchange, SQL, .NET etc. Novell Netware / GroupWise. Suse Linux, Open Enterprise Server, Firewalls, Routers, Mobile Computing System / Network Design & Implementation. Based on an understanding of your needs, we can design and implement robust IT solutions that take into account issues such as access, load, security, fail safe redundancy, support and the latest technologies. System / Network Audits. Not sure whether your current systems are performing as well as they should? Are the procedures put in place to minimize risk (e.g. virus detection, backups, security) still providing the protection as originally envisioned? We can audit your computing set-up, provide a report highlighting any risk area's, and recommend any enhancements that may be required. Support Options and Contracts. Casual Support; Call us when you need help, and we’ll get to you as soon as one of our engineers has some available time. Mini Contract – Daily Health Checks; For just price of a cup of coffee per day, Quantum Computers Ltd will perform a Daily Health Check that keeps your systems safe and your staff productive. We’ll drop a small, secure piece of software on your server that will run an automated Daily Health Check of your systems every morning, and send you a start of day report showing any faults. You can decide to resolve the problem yourself or ask us to assist. We’ll check that;
We’ll send you a short note of the results. If we find problems you can act fast to cut potential downtime or call us to fix the problem for you. Either way you’re making an informed decision. The Daily Health Check costs about the same as a cup of Coffee, per server, and has the potential to save you thousands in downtime or lost data. 24x7x365 Critical System Monitoring Contract; Again, for the price of a cup of coffee, Quantum will monitor your business critical systems 24x7, 365 days a year. We will alert you as soon as a problem starts to develop so you can act fast to keep your business up and running. Everyday our secure software will monitor;
When a problem occurs you’ll get an automated email straight to your desktop showing the exact nature of the problem. You can even log onto your Client Dashboard at our website, or view problems from any mobile phone. You can decide whether to fix these problems yourself or call on us to help. Either way it’s entirely your choice and you’re making an informed decision. The result? More uptime and improved performance equals greater employee productivity. Full Service Contract INCLUDES both the MINI contract and the Critical System Monitoring Contract! This contract must be negotiated as it depends on your system size and type, but we can offer fixed support costs for your system. This is an outsourcing contract – you hand over responsibility for running your IT systems to Quantum, and we ensure it runs smoothly. For a Fixed Price! Please let us know if you are interested in any of these services.
Desktop Support. We provide on-site desktop support to our clients. We focus minimizing the number of calls by ensuring appropriate equipment is installed, ensuring equipment is installed correctly first time, and by on-going analysis of the call patterns that highlights area's that can be improved. Remote Office Support. We have extensive experience in supporting remote offices within New Zealand and globally. Within NZ we can provide on-site support as required to many centres via our business partners. Proactive Maintenance. Regular preventative maintenance reduces the likelihood of a problem occurring at the worst possible moment. We can schedule remote and on-site system health checks of your key systems, at intervals appropriate to your business needs. Project Management. We manage IT projects of all sizes. Web Site Development & Hosting. We can provide web site development, support, and hosting for any system. This includes basic sites (like this one) up to full ecommerce sites with comprehensive back-end applications, databases, and system integration. Internet Applications. We can provide advice, development, customisation, support, and hosting for off-the-shelf or purpose built internet applications such as:
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(c) Quantum Computers Ltd, Since 1987.
